One of my previous employers. Insight Fundraising, has gone into liquidation.
I can’t say I’m surprised. The place was one of the most poorly run I have ever worked at. It seemed promising to start with and appealed to me as they were raising money for charities. It would be a nice change from the selfish world of b2b publishing. And I wanted to work.
I’m not one for going on about “I’ve worked all my life” like some do, but I don’t like sitting at home doing nothing. Perhaps thats why, until I got my current job, I seem to have been taken advantage of by a succession of idiots. That is my responsibility, but back to Insight.
To start with, the call centre was run by an amazingly patronising woman and as ever with these cases, she had her little clique of favourites. The ops director walked out within six months of me joining & she was sacked not long after and replaced by a grinning bufoon who could not even do the job on the phones. He too had his little clique of favourites.
It was a constant battle to try & get decent pay out of them, staff turnover was horrendous, the average tenure being three months. The salaried staff were well paid whilst the real moneymakers were treated like cattle.
The offices were not fit to keep pigs in but I had bills to pay, I stuck at it. I wound up losing my voice for six months because they never bothered to keep their aircon clean, when they turned it one Heaven only know what germs were in there.
They went through twenty supervisors in a year!
Fraudulent selling was rife, & only addressed when complaints were rarely made. There were rumours that the company had been doing this on some contracts & a big scandal when someone did this on the Breast Cancer campaign. Otherwise if you got the cash in they didn’t care.
The owner is a doddery old fart who would totter out of his office occassionally, didnt know any of his call centre workers at all. I remember once seeing him shuffling around the gents with his trousers round his knees, looking for loo roll.
Their idea of a Christmas bonus for people bringing the money in was to pay 10p an hour extra, but you only got that if you worked all your hours. One day sickness & you got nothing.
And when they had staff parties they would make you sign a document saying that , if for any reason you didnt go, the company could dock your wages for the food they bought for you.
In the end, we parted company on “performance” grounds after a frankly ridiculous accusation was made to me. This was after a prolonged spell of ill heal caused by the work environment. I was glad to get away from them. Couple of false starts since then but I do seem to have found something I am very good at now, heres hoping it continues to go well.
I do feel for the staff who have lost their jobs; but the incompetents who brought the company to it’s knees ought to be banned from running any other company .